Our policy on refunds varies from service to service. If you have any questions about our refund policy, please don't hesitate to contact us.

WEB TEMPLATES REFUNDS POLICY

Since CreationCoast.co.uk is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is delivered. As a customer you are responsible for understanding this upon purchasing any item at our site.

However, we realise that exceptional circumstance can take place with regard to the character of the product we supply. Therefore, we DO honour requests for the refund on the following reasons:

1. Non-delivery of the product: due to some mailing issues you do not receive a delivery e-mail from us.

2. Download issues: it may happen so that you are having problems while downloading the product.

3. Irreparable defects or grave difficulties with the product editing: although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team's approval.

4. Product not-as-described: a request based on this reason is satisfied on a case by case basis in agreement of both parties concerned. "Sources available section" is regarded here for final resolution.

WEB DESIGN REFUNDS POLICY

Bespoke Design & Script Customisation:
If an initial deposit is requested and paid, no refund will be given if the customer backs out, unless work has not yet started. Once work has been completed according to the agreed schedule, the remaining balance (or full balance if no deposit required) will be due; due to the close and constant communication between Jim On Earth Ltd and the customer during the design process, no refunds are issued for completed work.

Script Installation:
If the requested script has been successfully installed, no refund will be issued in the event of the customer changing their mind.

Domain Registration/Renewal Refunds Policy:
As per registrar policy, all domain name registrations and renewals are final. No refunds are given on successful domain registrations or renewals.


WEB HOSTING REFUNDS POLICY

Customers may choose to cancel their account at any time. Customers submitting cancellation requests within the first 14 days of the account being activated will have their full payment refunded, minus any exempted add-ons or other non-refundable charges. This is our 14 day money back guarantee.

Cancellations of monthly hosting plans requested outside of the first 14 days will not receive a refund. Where payment has been made yearly we may, at our discretion, issue a pro-rated refund of any full months remaining, based on the monthly price of the appropriate plan.

Jim On Earth Ltd reserves the right to cancel the service at any time. In this event customers will be entitled to a pro rata refund based upon the remaining period of membership. If a customer contravenes Jim On Earth Ltd terms of service a refund will not be issued in the event of a cancellation.