General Working Agreement

This document defines the terms and conditions of our working relationship. All projects or services that DESIGNER* may be contracted to produce or provide for CLIENT will be subject to the following:

Payments for work are generally staged, a payment to start, followed either by payment on completion or staged payments as work progresses.

Interest on past due balances is 18% per annum or 1.5% per month. We reserve the right to refuse completion or delivery of work until past due balances are paid.

Estimate: Billing will reflect the actual costs incurred. Valid for only 30 days from date on estimate. Client requested changes if altering a project working time, will be advised as per additional costing billed additionally. The client will be notified of any price changes. Open brief projects based on time allowences are qouted as per time rates and are subject to being estimates and not exact cost - final cost may be less or more than given estimate.

Revisions and Alterations:

New work requested by CLIENT and performed by DESIGNER after a proposal/estimate has been approved is considered a revision or alteration. If the project changes to an extent that substantially alters the specifications and cost described in the original estimate, we will submit a proposal revision memo to you, and a revised additional fee must be agreed to by both parties before further work proceeds.

Errors and Omissions:

It is the CLIENT’S responsibility to check proofs carefully for accuracy in all respects, ranging from spelling to technical illustrations. DESIGNER is not liable for errors or omissions. Your emailed approval or that of your authorised representative is required on all mechanicals or artwork prior to release for printing or other implementation..

Telecommunications:

CLIENT shall pay for all transmissions charges. The DESIGNER is not responsible for any errors, omissions or extra costs resulting from faults in the telephone, cable, satellite network or from incompatibility between the sending and receiving equipment.

Rights of Ownership:

Once a project has been delivered by us and is fully paid for by CLIENT, the rights of ownership for the design and development will belong to CLIENT. If 3rd party stock licensing of elements exist within the project, those original licensing agreements remain.

We reserve the right to photograph and/or distribute or publish for our firms promotional and marketing needs any work we create for you, as samples for our portfolio, firm news letter, brochures, slide presentations and similar media. We agree to store mechanical boards and computer disks for a period of 6 months beyond the delivery of a job. Thereupon, we reserve the right to discard them. We also reserve the right to assume design accreditation within CLIENT web site footer.

Production Schedules:

Production schedules will be established and adhered to by both CLIENT and the DESIGNER, provided that neither shall incur any liability, penalty or additional cost due to delays caused by a state of war, riot, civil disorder, fire, labour trouble or strike, accidents, energy failure, equipment breakdown, delays in delivery by suppliers or carriers, action of government or civil authority, and acts of God or other causes beyond the control of CLIENT or DESIGNER. Where production schedules are not adhered to by the CLIENT, final delivery date or dates will be adjusted accordingly.

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*CreationCoast and HostCoast are trading brands for Jim On Earth Ltd. Please note that throughout this contract, CLIENT refers to client and DESIGNER refers to Jim On Earth Ltd.

 

Services Refund Policy

Design & Scripts:

If an initial deposit is requested and paid, no refund will be given if the client backs out, unless work has not yet started. Once work has been completed according to the agreed schedule, the remaining balance (or full balance if no deposit required) will be due; due to the close and constant communication between Jim On Earth Ltd and the client during the design process, no refunds are issued for completed work. If a requested script has been successfully installed, no refund will be issued if the client changes their mind.

Domain Registration/Renewal Refunds Policy:

It is the responsibility of all clients to check independantly via a whois lookup that domain purchases and renewals have been succesfully completed. Although we make every effort to check processes have been successful, we can not accept responsibilty for failed registrations/renewals due to third party systems, regardless of automated confirmations to you from our own billing systems. As per registrar policy, all domain name registrations and renewals are final. No refunds are given on successful domain registrations or renewals.

Web Hosting Refunds Policy

Customers may choose to cancel their account at any time. Customers submitting cancellation requests within the first 14 days of the account being activated will have their full payment refunded, minus any exempted add-ons or other non-refundable charges. This is our 14 day money back guarantee.

Cancellations of monthly hosting plans requested outside of the first 14 days will not receive a refund. Where payment has been made yearly for value's of £100 and over, we may, at our discretion, issue a pro-rated refund of any full months remaining, based on the monthly price of the appropriate plan.

Jim On Earth Ltd reserves the right to cancel the service at any time. In this event customers will be entitled to a pro rata refund based upon the remaining period of membership. If a customer contravenes Jim On Earth Ltd terms of service a refund will not be issued in the event of a cancellation.

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